Quality a Giant Step Towards Customer Satisfaction

Now a days Quality is something which is becoming very important in our life.


We now believe in quality work or quality output every company of whatever sector e.g utilities or communication or IT Sector or any other company believe in quality.Why?

Simply because it is one step towards Customer Satisfaction.

For.e.g we go to have a coffee in coffee shop but we don’t get a good coffee or prompt service we feel bad and don’t want to go there anymore.Simply because we are not satisfied.

Quality is more like customer satisfaction and trying to meet Customer’s

1 Stated 2 Unstated or unspecified Needs as well as 3 expectations.

For .eg consider above example if we don’t get good coffee it’s like we not getting stated need satisfied or the primary need

But if we don’t get prompt service then it is unspecified need which is missing.

Now what is then expectations:

Expectations is something if we are preferred or daily customer of that shop then they should offer us a discount this is known as customer expectations.

Therefore in todays world no company can be happily run if their customers are not happy and therefore they have to move towards their satisfaction and the only way of achieving the same is through QUALITY Product or Service.

Moreover the Six Sigma is gaining huge popular ship among all the companies globally simply because it puts pressure for making Quality a culture in the company environment.